Posts in Blog

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How Contextual Communication Can Improve Loyalty

June 15th, 2016 Posted by Blog

How do your customers feel about the communications they receive from your business? (more…)

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Is it Possible to Pre-empt Customer Support?

May 2nd, 2016 Posted by Blog

Arie de Geus’s most popular quote could not be more relevant in the age of the customer and where on-line (more…)

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Can Customer Experience Drive Increased Revenue?

April 6th, 2016 Posted by Blog

Improving customer experience (CX) has become an increasingly important strategic goal for corporate (more…)

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Unlocking Ancillary Revenue from Customer Data

July 16th, 2015 Posted by Blog

Airlines have for the eighth consecutive year reported substantial increases in ancillary revenue. 8.5% up (more…)

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The Value of Managing the Customer Journey

June 28th, 2015 Posted by Blog

A very poignant opening statement in a recently published knowledge brief on ‘The Value of Customer Communications Management in Orchestrating Buyer Journeys’ (more…)

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Increasing Revenue from Post-Booking Upsales

May 29th, 2015 Posted by Blog

Some great comments from Bojan Kokic, CEO of Epteca, on increasing revenue from ancillaries sales via post-booking customer engagement in this recent Travolution article. (more…)