How do your customers feel about the communications they receive from your business? […]
Your customers’ travel communications might be company branded and provide the essential transactional information. But do they provide all the information customers need when they need it and are they delivered the way they want? More importantly, do they reflect what your customers have spent with you and do they maintain the initial inspiration and excitement? Putting it another way, are you really, really proud of your communications?
System triggered transactional communications
(Booking Confirmations, Amendments / Errata’s, Payment Reminders, etc.)
Automatically scheduled experiential communications
(Holiday Countdowns, Pre-departure / Welcome Home Messages, etc.)
Manually initiated instant communications
(Direct Support, Personalised Promotions, Crisis Management, etc.)
Integrate – Extend – Combine
Integrate with your customer reservation, content management and customer relationship management systems. Extend to third-party content providers. Combine to create powerful and relevant communications.
Personalised – Relevant – Engaging
Create highly personalised multi-lingual communications, Incorporate ancillary promotions and content relevant to each customer, their travel plans and journey. Engage with each customer on an individual level.
Print – Digital – ePresent
Streamline print and post processes. Deliver digital channels – responsive Emails, SMS, Push Notifications to Social Media and Mobile Apps. Securely ePresent for self-service via your Manage My Booking.
Batch – On-Demand – Interactive
Batch process communications as an end-to-end automated process. Respond to on-demand customer requests in real time. Tailor and personalise communications with user-driven interactive content.
Customer communication is what we’re all about – it is our purpose and our philosophy.
Whilst we understand customer communication technology, we will never know your business as well as you…and won’t pretend to. So the sharing of these provides a perfect trade.
We work with our customers to embrace their communication challenges. And by helping us to extend the capabilities of TravelComms, we subsidise the development. We call this the Crowd Development Programme.
Delivering real business value at a lower cost has enabled TravelComms to become the market-leading and highly flexible travel communications solution it is. Staying true to our roots, it remains fundamental for our business model.
Join our crowd and let us help you.
119 Arthur Road
+44 (0)203 582 5210